Privacy Policy

West Hampstead Clinic (“we”, “us”, “our”) acts as the data controller for personal information collected through our website and during the provision of clinical services.

Information We Collect

We may collect and process the following personal information:

• Name, address, email address, and telephone number

• Date of birth

• Emergency contact information

• Medical and mental health information relevant to your care

• Appointment history and clinical records

• Payment and billing information

• Website usage information, including cookies, analytics data, and IP address

How We Use Your Information

We use your information to:

• Provide healthcare services and clinical care

• Manage appointments and communications

• Maintain accurate medical records

• Process payments and administrative tasks

• Improve our services and website functionality

• Meet professional, regulatory, and legal obligations

Lawful Basis for Processing

Under UK GDPR, we process personal data under the following lawful bases:

• Provision of healthcare services

• Compliance with legal and regulatory obligations

• Legitimate interests relating to administration and service improvement

• Consent, where required (including marketing communications and optional cookies)

Sharing Your Information

We may share relevant information with:

• Healthcare professionals involved in your care

• Referring clinicians or your GP (where appropriate)

• Administrative staff and secure IT service providers

• Payment processing providers

• Regulatory authorities or legal bodies where required by law

We do not sell or trade personal information.

Data Retention

Clinical records are retained in accordance with UK healthcare record-keeping requirements and professional guidelines.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of data where applicable

• Restrict or object to certain processing activities

• Withdraw consent at any time

• Request data portability where applicable

To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how your data is handled, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Contact Details

West Hampstead Clinic
3rd Floor, 86 - 90 Paul Street
London, England, EC2A 4NE

Email: info@westhampsteadclinic.com
Phone: +44 7706 192412

Cookie Policy

We use cookies to:

• Ensure website functionality

• Analyse website performance and usage

• Improve user experience

• Support optional marketing features where enabled

Non-essential cookies are only used with your consent.

You can manage your cookie preferences through your browser settings or via our cookie banner controls.

For questions regarding cookies or data privacy, please contact: info@westhampsteadclinic.com

Website Legal Information

West Hampstead Clinic
3rd Floor, 86 - 90 Paul Street
London, England, EC2A 4NE

Email: info@westhampsteadclinic.com
Phone: +44 7706 192412

Business type: Private healthcare clinic
Responsible for website content: West Hampstead Clinic Management

Please note that West Hampstead Child & Young Person Clinic is not currently registered with the Care Quality Commission (CQC) and each clinician operates under their personal registration (HCPC, BACP, UKCP etc).

We are not responsible for the content of external websites linked from this website.

Website Form Privacy Notice

By submitting an enquiry or booking form, you agree that West Hampstead Clinic may process your personal information in order to respond to your enquiry or provide clinical services.

Your information will be processed in accordance with UK GDPR and the Data Protection Act 2018 and will only be shared where necessary for your care or where legally required.

You may request access, correction, or deletion of your information at any time by contacting info@westhampsteadclinic.com.

Marketing Consent

We will only send marketing communications where you have provided explicit consent. You may withdraw consent at any time by using the unsubscribe link in emails or by contacting us directly.

Data Subject Access Requests

To make a data protection request, please:

• Email: info@westhampsteadclinic.com

• Provide proof of identity

• Specify the nature of your request

We will respond within one calendar month in accordance with UK GDPR requirements.

Data Security

We use appropriate technical and organisational safeguards to protect personal information, including:

• Secure clinical record systems

• Password-protected access controls

• Encryption where appropriate

• Staff confidentiality obligations

• Restricted access to sensitive information

Data Subject Access Requests

To make a data protection request, please:

• Email: info@westhampsteadclinic.com

• Provide proof of identity

• Specify the nature of your request

We will respond within one calendar month in accordance with UK GDPR requirements.